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Terms and Conditions

Last Updated: August 1, 2026

Welcome to the Neo Naturelle website, available at www.neonaturelle.ca (the “Website”).

These Terms and Conditions (“Terms”) govern your access to and use of the Website, including purchases made through the Website. The Website is operated by Neo Naturelle Cosmetics (Canada) Inc. (“Neo Naturelle,” “we,” “us,” or “our”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

We reserve the right to update or modify these Terms at any time. Any changes will become effective when posted on this page. Your continued use of the Website following any changes means that you accept the updated Terms.

  1. Privacy

Your privacy is important to us.

Please review our Privacy Policy, which explains how we collect, use, store, and protect your personal information when you visit our Website, create an account, make a purchase, subscribe to communications, or otherwise interact with us.

Your personal information is collected, used, and protected in accordance with our Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

  1. Website Use and Eligibility

This Website is intended for customers who are at least the age of majority in their province or territory of residence.

By using this Website, you confirm that:

  • you are legally able to enter into an agreement;
  • the information you provide is accurate and complete;
  • you will use this Website only for lawful purposes.

You may not use this Website in any way that:

  • violates applicable laws or regulations;
  • interferes with the security or operation of the Website;
  • introduces viruses, harmful code, or malicious material;
  • attempts to gain unauthorized access to our systems;
  • infringes upon the rights of Neo Naturelle or any third party.
  1. Products and Product Information

We make every effort to ensure that product descriptions, ingredients, images, pricing, and other information displayed on our Website are accurate and current.

However, we do not guarantee that all information will always be complete, error-free, or current. Product colours may vary slightly depending on your device settings.

Neo Naturelle reserves the right to correct errors, update information, change product availability, modify pricing, or discontinue products at any time without notice.

  1. Cosmetic Product Disclaimer

Neo Naturelle products are cosmetic products intended to support the appearance, feel, and overall condition of healthy skin.

Product descriptions, educational materials, blog content, skincare guides, and other information provided on our Website are for informational and educational purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Individual results may vary depending on factors including, but not limited to:

  • skin type;
  • age;
  • hormonal changes;
  • lifestyle;
  • environmental factors;
  • consistency of use.

If you have specific skin concerns, allergies, sensitivities, or medical conditions, we recommend consulting an appropriate healthcare professional before introducing new skincare products.

  1. Orders, Payments, Shipping, and Returns

All purchases made through our Website are subject to acceptance by Neo Naturelle.

We reserve the right to refuse or cancel orders for reasons including:

  • product availability;
  • suspected fraudulent activity;
  • incorrect pricing information;
  • violation of these Terms.

Payment information is processed securely through third-party payment providers. Neo Naturelle does not store complete payment card information.

For information regarding shipping, delivery, exchanges, and returns, please review our Shipping & Returns Policy available on our Website.

  1. Account Registration

Certain Website features may allow you to create an account.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activity conducted through your account.

You agree to:

  • provide accurate information;
  • keep your account information updated;
  • notify us if you believe your account has been compromised.

Neo Naturelle reserves the right to suspend or terminate accounts that violate these Terms or are used in a manner harmful to our business or customers.

  1. Intellectual Property

All content on this Website, including but not limited to:

  • text;
  • photographs;
  • graphics;
  • logos;
  • product names;
  • trademarks;
  • educational materials;
  • videos;
  • designs;
  • website layout and functionality;

is owned by or licensed to Neo Naturelle and is protected by applicable Canadian and international intellectual property laws.

You may view and use Website content for your personal, non-commercial use only.

You may not copy, reproduce, modify, distribute, publish, sell, or use our content or trademarks without prior written permission from Neo Naturelle.

All rights not expressly granted in these Terms are reserved by Neo Naturelle.

  1. Customer Reviews, Testimonials, and Submitted Content

We appreciate customer feedback, reviews, photographs, testimonials, and other content you choose to share with us (“User Content”).

By submitting User Content, you grant Neo Naturelle permission to use, reproduce, display, and share that content for marketing, educational, and promotional purposes.

We will not use personal information associated with your submission without appropriate consent.

You confirm that:

  • you own or have permission to share the content;
  • the content does not violate another person’s rights;
  • the content is truthful and not misleading.

Neo Naturelle reserves the right to remove or refuse any User Content that is inappropriate, unlawful, offensive, misleading, or inconsistent with our brand values.

  1. Third-Party Websites and Links

Our Website may contain links to third-party websites, services, or resources.

These links are provided for convenience only. Neo Naturelle does not control, endorse, or assume responsibility for third-party websites, their content, products, services, privacy practices, or policies.

You should review the terms and privacy policies of any third-party website you visit.

  1. Electronic Communications

When you communicate with Neo Naturelle electronically, including by email, online forms, or Website interactions, you consent to receiving electronic communications from us.

Electronic communications satisfy any legal requirement that communications be provided in writing.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

  1. Disclaimer and Limitation of Liability

The Website and its content are provided on an “as available” basis.

To the fullest extent permitted by applicable law, Neo Naturelle does not guarantee that:

  • the Website will always operate without interruption;
  • the Website will be free from errors or technical issues;
  • information provided on the Website will always be complete or current.

Neo Naturelle shall not be liable for damages arising from your use of the Website, except where such limitation is prohibited by applicable law.

Nothing in these Terms limits your rights under applicable consumer protection laws or excludes liability for matters that cannot legally be excluded.

  1. Indemnification

You agree to indemnify and hold harmless Neo Naturelle, its directors, employees, representatives, partners, and service providers from claims, damages, losses, liabilities, and expenses arising from:

  • your violation of these Terms;
  • your misuse of the Website;
  • your violation of applicable laws or third-party rights.
  1. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Any disputes arising from these Terms or your use of the Website will be resolved in accordance with the applicable laws and courts of British Columbia, Canada.

  1. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue in full effect.

  1. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

Neo Naturelle Cosmetics (Canada) Inc.
Surrey, British Columbia, Canada

Email: info@neonaturelle.com

© Neo Naturelle Cosmetics (Canada) Inc. All rights reserved.